Contact
We read every email.
We're a small team making something we care about. If you need us, we'll be there.
For anything order-related
If you need to chase an order, change an address, request a re-render, or start a return, the fastest route is to reply to the confirmation email we sent you— that way we've got your order number and details right there.
If you can't find the email, no problem. Send us a note at info@enchantedprint.com with your order number (it starts EP-) and we'll pick it up.
For anything else
Press, partnerships, feedback, a scene you'd like us to add — same address.
Response times
We aim to reply within one working day. Usually it's faster.
Before you email
Some quick answers you might find on your own:
- How it works — the three-step process from start to finish
- Delivery — times, costs, and tracking
- Returns & damage policy — how reprints for damage or defects work
- FAQ — the questions people ask most
- Track my order — look up the status of an existing order